Our dedicated Product Liability Team team has significant experience handling a broad spectrum of product recall and faulty product claims. Claims are often triggered through a defect and when safety concerns regarding a product are raised. Our team is highly experienced defending and managing product liability claims from the moment concern is raised.
As well as managing the claim, we advise clients on the actions they need to take to minimise the damage to their brand and reputation and to manage regulators and comply with investigations by the Australian Competition and Consumer Commission.
Advising on these claims usually involves assessment of complex circumstances, close and careful scrutiny of multiple insuring clauses and exclusions, and management of various individuals with competing interests, all in a high-pressure environment.
We understand the importance of immediate action in claims of this nature and the priority to protect the health and safety of consumers as well as the brand reputation of clients. Swift action is also necessary to mitigate potential losses.